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  Testimonials
 

I have been using SignalCopy for 2 months and cannot praise enough both the product and service I have received. The copier software has functioned perfectly. It is very fast, and with its optional trade filters has enabled me to pick & choose which trades are copied, allowing me achieve what no other trade copier is capable of - and I have used several of them. When I have contacted support regarding settings and functionality, they have responded swiftly and comprehensively on each occasion. I have no reservations in recommending SignalCopy as the best MT4 trade copier available. 


Jase Pryke

Australia


Sumbitted by aceshigh on 2010-06-28
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SignalCopy FAQ (Frequently Asked Questions)



Category: Main -> Products

Question
·  What are SignalCopy products?
·  How are products licensed?
·  Do you provide demo or trial?
·  Is possible to use master EA on demo accounts?
·  Do you offer discounts?
·  Do you offer refunds?
·  What payment methods you accept?
·  How many Slave support a Master?
·  Is possible to have customized fields like FTP server name?
·  I can use SignalCopy tools if I place manual trades?
·  How fast are transmitted trades to slaves?
·  Can I use SignalCopy tools to copy scalper trades?
·  Is possible to reverse trades sent by master?
·  Is possible to control which slaves are allowed to receive signals?
·  Is possible to have custom builds?
·  Is possible to have source code?
·  Do you provide support?
·   What are differences between versions?

Answer
·  What are SignalCopy products?

All tools and their features are developed here. They are ORIGINAL products and do not use any code from other sources.

SignalCopy products are designated to replicate signals from one Metatrader account to other many accounts.

Currently are available 3 products:

- SignalCopyLocal that replicate trades from a master account when Slaves are installed in same PC or in same LAN as Master.

- SignalCopyFTP that will send trades via a FTP server using an encrypted file (AES 64-bit). Slaves will read that file no matter where are located on Earth.

 - SignalCopyMySQL : will send trades via a MySQL encrypted database (AES 128-bit). Slaves will read trades from database no matter where are located on Earth.

For each product you can find a pdf manual in Downloads section.

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·  How are products licensed?

There are several ways to license a product.

By Master account name.
This mean you can use master EA on any real account registered on your name no matter how many you have or on what broker are opened.
Slave will work on any account type, demo or real.
 
By Slave account name
This mean you can use slave EA on any real account registered on your name no matter how many you have or on what broker are opened.
Master will work on any account type, demo or real.
 
By account number
Either master or slave will be bind to a specified account number instead of account name.
 
By domain name (FTP  and MySQL only)
Both master and slave will connect only to specified domain name (or IP).
 
By product key (local version)
Master will be locked to a single  PC.
A challenge code will be generated and we will provide a product key for that code.
Because challenge code may change on reinstalling OS or changing hardware, you can ask a new key once / month explaining reason for new key. Do not abuse asking keys, you won't get a key sooner than 30 days since last one was issued.

Since 15 Jun 2010 online license is available for copy tools.

This mean license parameter (not licensing method) can be changed on request.

As for now, this is free, but in the future a small fee may apply.

Other products maintain old lincensing policy:
Once you choose a licensing method this is final and cannot be changed. Any change in licensing method or for licensing parameters require a new license.

 

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·  Do you provide demo or trial?

Trial copies are provided only on request, by mail, to registered users only.

Any registered user may request a trial once for each product.

Only limitation of a trial copy is it work only on demo accounts.

Note: If you receive a trial with expiration time under 30 days, you may ask for a extension for missing days if testing time was not enough for you.

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·  Is possible to use master EA on demo accounts?

Not by using lock method by user name, because on demo accounts anyone can register accounts with any name they want.

To use on demo accounts products can be locked to account number, or, for FTP and MySQL version, to domain name. Domain name must be top domain, not some subdomain

Trial products  work only on demo accounts.

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·  Do you offer discounts?

There are 2 ways to get discounts:

- By Affiliates program you earn 15% from any purchase made by your referrals.

- If you already purchased a copy tool you will have 20% discount on any purchase or other copy tool

ChartRefresh and OrdersByLines do not apply for discount system.

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·  Do you offer refunds?

As for 01.01.2011:

All transactions are final.

Only situation when you can ask for a refund is when your order was not yet shipped. Once shipped, transaction is final.

You MUST ask for a trial and test it properly BEFORE purchasing.

You MUST read carefully user manuals for product you plan to purchase BEFORE purchasing.

You MUST read carefully all information available on this site BEFORE purchasing.

You MUST contact support with any questions you may have  BEFORE purchasing.

Once you proceed to purchase, we assume you fully tested the trial version, you have read all documentation available on site, you have read carefully user manuals and you have asked to support any questions you may had and you are fully aware about above statements.

 

 

If you wonder why not "30 days money back guarantee no questions ask":

Because such approach is a lie wherever you saw it. Is just a marketing crap to foul clients,

In such conditions anyone cay buy a product and ask for refund, so most likely everybody will do the same, so vendor will give for free all his products if  "30 days money back guarantee no questions ask" is true. so, is logic it cannot be true.

 

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·  What payment methods you accept?

We currently accept following methods:

PayPal

MoneyBookers

WebMoney

Liberty Reserve

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·  How many Slave support a Master?

There is no limit in number of Slaves a Master can have.

Only limits are imposed by limitations of servers used or,in case of Local version, by limitations of PC used.

Usually a MySQL server support many more clients than a FTP server on same hardware.

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·  Is possible to have customized fields like FTP server name?

Yes, just contact us after placing order and specify all custom values you desire.

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·  I can use SignalCopy tools if I place manual trades?

Absolutely, there is no difference between trades placed manually and trades placed by an EA. All trades will be send to slaves.

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·  How fast are transmitted trades to slaves?

In absolute therms, transfer speed is about 0.5 seconds or less.(Effective time to transfer data from master to server and from server to slaves).

Please note: main cause of delays is Metatrader platform itself. Since any EA or indicator run on each tick, speed is affected by interval between ticks.

You have to choose a broker with good data feed and use a volatile pair to ensure a greater number of ticks.

Is no use if transfer of data is under 0.5 seconds and ticks come at 4-5 seconds interval.

Other issues that cause delays:

faulty hardware, slow internet connection, overloaded servers, antiviruses and firewalls that spend much time analyzing data.

We have no control on your hardware, internet connection or servers used.

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·  Can I use SignalCopy tools to copy scalper trades?

Is not recommended to use any SignalCopy tools for replicating scalper's trades.

For a mid or long therm strategy 1-2 pips difference won't mean too much,  but for a scalper 1-2 pips could mean difference between profit or loss.

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·  Is possible to reverse trades sent by master?

Yes, is possible.

BUY orders will be executed as SELL
SELL orders will be executed as BUY
SELL Stop orders will be executed as BUY Limit
SELL Limit orders will be executed as BUY Stop
BUY Stop orders will be executed as SELL Limit
BUY Limit orders will be executed as SELL Stop
Stop loss and take profit will be swapped.

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·  Is possible to control which slaves are allowed to receive signals?

Yes, MySQL version have this ability and slaves control can be easily done by using Control Panel.

For FTP version this can be done creating a user with that account number and assign a password.

By using account number as FTP login you can be sure no Slave user will share his FTP login with other people.

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·  Is possible to have custom builds?

Yes, you need to contact us explaining what do you want to customize.

Depending on complexity of required coding we will communicate a price.

If you agree with specified price your custom build will be coded.

Note: Custom builds are not eligible for upgrades because on each new version whole custom code must be re implemented, so you have to pay again that price of of customization on each upgrade.

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·  Is possible to have source code?

No, this is not possible, without exception, you receive compiled files (ex4), never source code (mq4).

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·  Do you provide support?

Yes, for support click on ContactUs

Note: We offer support to our customers, not to customers of our customers!

If someone purchase a product, let's say Joe, he will get support from us, but if Stacy is a customer of Joe, then she must ask Joe for support ,not us.

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·   What are differences between versions?

All signal copy product are similar in functionality.

Some differences are imposed by specific requirements.

See below a brief products comparison chart

  Local FTP MySQL
Work local (PC or VPS)
Work on LAN
Require FTP server X X
Require MySQL server X X
FTP/MySQL server platform X Any Any
PHP control panel X X
Require web server X X
Web server platform X X Any
Use data encryption X
Encryption type X AES 64-bit AES 128-bit
Can use SSL X X
Unlimited slaves
Compatible with ECN brokers
4<->5 digits automatic conversion
Set slippage
Filter by symbol
Filter by comment
Filter by magic number
Filter by max order age
Lot scaling
Custom lot size
Automatic symbols rename
Custom symbols rename
Symbol prefix and suffix
Custom SL and TP
Can reverse trades
Partial close
Open orders control
Reopen orders control
Close orders control
Limit max orders/symbol
Limit max orders/account
List of master orders on slave
Send mail on events
Create logs
Print warnings on experts log
Display warnings on chart
Alert on error
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